Privacy Policy

Ascans Academy (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, online forms, discovery calls, and Zoom classes.

1️⃣ Information We Collect

When you engage with our services, we may collect the following personal data:

During Discovery Call Booking:

Parent’s full nameParent’s email addressParent’s mobile numberChild’s full name
Through Typeform Pre-Call Questionnaire:

Child’s academic strengths and weaknessesLearning challenges and preferencesAcademic history


During Zoom Discovery Calls:

Additional notes on the child’s learning needs (recorded internally, not recorded on video)

2️⃣ How We Use Your Information

We collect and use your personal data for the following purposes:

To schedule and manage discovery callsTo better understand your child’s learning needs before the callTo send reminders and important updates via WhatsApp or emailTo recommend suitable tuition classes during the discovery callFor internal records and service improvementsTo respond to inquiries or feedback

3️⃣ How We Share Your Information

We do not sell, rent, or trade your personal data. Your information may be shared in these situations:

With our authorised team members and tutors for scheduling and class preparationWith third-party platforms we use (e.g. Typeform, Zoom, WhatsApp) solely for service delivery purposes We ensure that any third-party service providers adhere to strict data protection standards.

4️⃣ Data Security

We take reasonable precautions to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration. All collected information is stored securely and access is restricted to authorised personnel only.

5️⃣ Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.

6️⃣ Your Rights

You have the right to:

Access the personal data we hold about youRequest correction of any inaccurate dataWithdraw consent for us to use your personal data (subject to legal or operational requirements)

To exercise these rights, please contact us at:

📧 [Your Contact Email]

7️⃣ Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our processes or legal obligations. The latest version will always be available on our website.

8️⃣ Contact Us

If you have any questions about this Privacy Policy or how we manage your personal data, please reach out to:

📧 [Your Contact Email]